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This is my first time writing a review for a company, so here goes. My wife and I used Advantage Home Performance to both replace our air conditioner and to add insulation in our attic. They were receptive to out needs and efficient in their work. The workers were knowledgeable and very helpful. We called them to come back to make some adjustments and they were responsive and stood by their products and their work.
Prompt service, phone calls returned, very courteous in Prescott. Attic insulation has already helped cool my house. Customer service is so important to them when my first appointment had to be re-scheduled due to an illness, Mike gave me a discount. Plus the installers not only tossed down some empty boxes in the attic, they stacked them neatly. And Matt got the top of my weed-eater off for me. Above & beyond--and appreciated.
I had Advantage Home add insulation to my attic and service my air conditioner. They did a great job, I highly recommend them.
I used Advantage Home last year to put insulation in my attic. The workers were excellent and cleaned any debris that landed in my garage. I used them again this year to put insulation in the area directly above the garage. I had an air conditioner installed in the garage and wanted the garage insulated to keep the cool air in the garage. Again they did a wonderful job and showed me photos they took of the before and after. Now I can keep the garage cool without having to worry about having the cool air escaping through the roof of the garage. I plan to use them again the the near future for another project. I recommend them highly from the fellow who comes to your home to explain what they are going to do and the cost, to the worker who actually did the work. I can't say enough about this company.
On July 3rd our A/C unit stopped cooling the house. We had seven house guests in for the rodeo and the 4th of July weekend. I called Advantage Home Performance and spoke with Mike. He was able to have Stephen, a technician, at our house at noon. Stephen was very professional and knowledgeable. He had the unit up and running within an hour. Did a check on the coolant level and determined it to be OK.
Next time we have an emergency there is only one place I will call and that will be Advantage. I will also call them for annual maintenance.
Outstanding, personable... listens well good follow up and contact. Excellent installation employees, Jesus and Jose. Extremely thorough, attentive, hard working. A pleasure to have them on our job and hope they are also "highly valued" employees also!
Not all of my home builder's sub-contractors were first rate. But Advantage really went the extra mile to quickly have my system running optimally. Subsequent service has so far been excellent, as well. Maurice even suggested I buy after-market filter media, which results in a significant cost savings on regular periodic maintenance services. Owner Mike made himself available to answer all our questions. And Maurice was able to explain the fine points of the system settings while assuring us he would personally handle our periodic "tune-up" services. Ours is more sophisticated than the average system, including not only heating and cooling, but a ventilation system and whole-house humidifier. Everything works beautifully. We are very pleased.
The Advantage team is everything a customer could want. Professional, knowledgeable & the prices are fair. We have had Advantage service our A/C including the yearly service call just to check on everything, they have never recommended anything that wasn't necessary. They were willing to explain things to me, the whys and what for if you will. Advantage has been the first company we have dealt with that actually does all their own clean up. What a bonus that was. Again will always use Advantage with any of the homes we own. PERFECT!!!!!!!~!
We've had Kevin checking our air conditioner every year since we moved here. I have always felt comfortable with him in our home and around my family. He is always on time and presents well. He is honest and explains what he has done and what we do or don't need each year. Even this year when he had to break the news that a new air conditioner was needed he showed me what was wrong and explained what would happen and answered all my questions. Of course that night my husband had questions too about the problem and about the replacement choices Kevin had recommended. Kevin was very patient getting us all the answers. When his team arrived to do the big job they were early, dressed well and clean and introduced themselves. They worked professionally together all day. They answered my questions as I saw big pieces of metal going up and down from the attic. They did not scratch a single thing when they removed the old air conditioner from the back yard and had to go over a wall and a fence. You could tell they knew what they were doing. They replaced the thermostat and even programmed it to the old ones settings so we didn't have to touch it at all. There was a trail of attic insulation through the garage into the house to the thermostat that I thought I'd be cleaning up for weeks, but they cleaned it all up before they left. Afterwards I got phone calls and emails checking to make sure everything was working well. I talked to Kate in their office to finalize the billing and she was a delight like all the rest. My husband feels like we paid an honest price for our new system. I am thrilled with the excellent care and comfort the guys gave and we are not worried about the hot summer coming our way! Thank you! 🙂
I felt as if I were dealing with proud tradesmen of the mid 1800s. Matt came and gave not only an estimate but explanations that actually made sense. Not at all averse to crawling in the attic where I didn't want to go....The work done was needed and timely and the rate is so reasonable that I hope they are still in business next year. To reach an estimate which was free-no strings attached--he spent at least an hour and a half--without knowing if I would buy. An intelligent and refreshing approach to keeping warm and cool- thanks. oh and I did comparison bidding.....